General terms and conditions of business

1. Scope

1.1 These General Terms and Conditions (GTC) apply to all orders and contracts concluded between Melisa Gold GmbH and the customer.

1.2 Deviating conditions of the customer will not be recognized unless Melisa Gold GmbH expressly agrees to their validity in writing.

2. Retention of title

The delivered goods remain the property of Melisa Gold GmbH until full payment has been made.

3. Right of withdrawal

The customer has the right to cancel the contract within a period of 14 days without giving any reason. You can find the exact information on the right of cancellation and the sample cancellation form on our website.

Sample cancellation form (If you want to cancel the contract, please fill out this form and send it back to us.)

To: Melisa Gold GmbH, Venloer Str. 209, 50823 Cologne, email: online @melisagold.com

I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service ( )

Ordered on ( )/received on ( )

Name of the consumer(s)

address of the consumer(s)

Signature of the consumer(s) (only if notification is on paper)

Date

(*) Delete as appropriate

4. Warranty and guarantees

4.1 The statutory warranty provisions apply.

4.2 Guarantees for the goods only exist if they have been expressly stated by us in writing.

5. Dispute settlement

The European Commission provides a platform for online dispute resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr/ . We are not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

6. Claims for defects/liability for damages

6.1 In the event of defects in the delivered goods, the statutory provisions apply.

6.2 The statutory provisions shall apply to claims for damages, unless otherwise provided below.

7. Liability

Melisa Gold GmbH is only liable for damages caused by intent or gross negligence on the part of Melisa Gold GmbH or its employees.

8. Transport damage

Melisa Gold GmbH accepts no liability for transport damage. The customer is obliged to report transport damage immediately to the transport company and to inform Melisa Gold GmbH. Please note that we also do not accept any responsibility in case of loss or damage during shipping.

9. Applicable Law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, unless mandatory statutory provisions conflict with this.

10. Right of return

10.1 The customer has a right of return in accordance with the statutory provisions.

10.2 A refund is excluded for the entire product range. Only an exchange for an equivalent product or the issue of a voucher is offered.

11. Contract language and contract text storage

The contract language is German. We do not save the contract text and it can no longer be accessed after the order process has been completed.

12. Incorrect information

Melisa Gold GmbH reserves the right to withdraw from the contract or to make appropriate adjustments in the event of erroneous information or typographical errors.

13. Dispute Resolution/Customer Service

If you have any questions, complaints or disputes, our customer service staff are available at the contact details provided above.

14. Delivery conditions

14.1 The goods will be dispatched to the customer within 48 hours after receipt of payment, unless otherwise agreed.

14.2 A third party or transport company will be commissioned to deliver the goods. The general terms and conditions of the third party or transport company apply. Melisa Gold GmbH does not accept any obligations arising from the general terms and conditions of the third party or transport company, but will endeavour to ensure smooth and timely delivery.

15. Prices, Shipping and Payment

15.1 The prices stated in the online shop include statutory value added tax (VAT).

15.2 In addition to the prices stated, flat-rate shipping costs may apply depending on the value of the goods and the shipping method selected. The exact shipping costs will be communicated to the customer during the ordering process.

15.3 Payment is made using the payment methods offered by Melisa Gold GmbH, which are available to the customer during the ordering process.

16. Variable prices due to stock exchange gold prices

16.1 Due to the variable nature of exchange gold prices, the prices of our jewellery may change daily. We therefore reserve the right to adjust the prices accordingly in order to reflect the current exchange gold prices.

16.2 Please note that due to this price volatility, differences in prices may occur from day to day. The current prices will be shown to you during the order process.